Yes! U.S orders only. To start your return or exchange process click here.
We want to make your return experience with us as simple as possible. We accept returns for 30 days after your order is delivered so long as:
1. Your returned shoes must be unworn, undamaged, in re-sellable condition, and in the original shoebox (and shipped back with a box covering the original shoebox).
2. Your return request is submitted within 30 days of receiving your order.
3. The customer's first return/exchange shipping costs will be on us. We will provide a pre-paid shipping label. As soon as our warehouse receives the product back, we will ship out the new requested item.
When we receive your return we will process a refund for the cost of the items purchased. At this time, we do not offer refunds for expedited shipping costs (example: 1 Day Air, 2 Day Air, etc). We do however offer free UPS Ground shipping on orders over $75.
* Please note that shipping costs will be the responsibility of the customer after the first order return/exchange.
A restocking fee of up to 80% can be charged for damaged and/or worn shoes/original shoebox.
We reserve the right to refuse any returns that do not meet these conditions.
Items marked "All sales are final - No returns" and Mystery boxes are FINAL SALE and are not eligible for return or exchange.
Timing
Please allow 2-4 business days once your return is delivered for us to process and issue a refund to your original payment method.
Defective or Incorrect Products
If there was a problem with your order and you received an incorrect or defective item, please contact us right away at support@justmenshoes.com or by phone (561) 922-6850. We are open Monday - Friday, 9AM - 5PM EST.
