Return & Exchange Policy:

---

U.S. Orders:

JMS's 2024 HOLIDAY RETURN & EXCHANGE POLICY

All eligible items purchased between November 1 and December 31, 2024 can be returned or exchanged by January 31, 2025.

 

To start your return or exchange process click here.

We want to make your return experience with us as simple as possible. We accept returns for 30 days after your order is delivered so long as:

1. Your returned shoes must be unworn, undamaged, in re-sellable condition, and in the original shoebox (and shipped back with a box covering the original shoebox).

2. Your return request is submitted within 30 days of receiving your order.

3. The customer's first return/exchange shipping costs will be on us. We will provide a pre-paid shipping label. As soon as our warehouse receives the product back, we will ship out the new requested item.

When we receive your return we will process a refund for the cost of the items purchased. At this time, we do not offer refunds for shipping costs. 

* Please note that shipping costs will be the responsibility of the customer after the first order return/exchange.

A restocking fee of up to 80% can be charged for damaged and/or worn shoes/original shoebox. 

We reserve the right to refuse any returns that do not meet these conditions. 

Items marked "All sales are final - No returns" and Mystery boxes are FINAL SALE and are not eligible for return or exchange. 

 

Timing
Please allow 2-4 business days once your return is delivered for us to process and issue a refund to your original payment method.

 

Refunds
Please allow up to 2 weeks for your refund to process. Refund timing is dependent on your bank/card and how long it takes for them to process refunds. If you have not received your refund after this 2 week period, please contact us.

 

Return Label

To start your return process click here

 

International Orders

We do not accept international returns or exchanges.

 

Defective or Incorrect Products
If there was a problem with your order and you received an incorrect or defective item, please contact us right away at support@justmenshoes.com or by phone (561) 922-6850. We are open Monday - Friday, 9AM - 5PM EST.